Privacy Policy

Last Updated: November 22, 2025

National Broadway Theatre (“NBT,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets, register for programs, make donations, or otherwise interact with our organization.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

  • Name, email address, phone number, and mailing address
  • Payment and billing information (processed securely through third-party payment processors)
  • • Ticket purchase history and seating preferences
  • Donation history and donor recognition preferences
  • Program registration information (including emergency contacts for youth camps)
  • Volunteer applications and availability
  • Audition submissions and professional information
  • Correspondence and communications with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing ticket purchases, donations, and program registrations
  • Sending order confirmations, receipts, and event reminders
  • Communicating about upcoming shows, events, and programs
  • Processing volunteer applications and coordinating volunteer activities
  • Managing youth camp enrollments and communicating with parents/guardians
  • • Recognizing donors and sponsors according to their preferences
  • Improving our website, services, and customer experience
  • Sending newsletters and promotional materials (with your consent)
  • Complying with legal obligations and protecting our rights
  • Analyzing trends and gathering demographic information

Third-Party Services

We work with trusted third-party service providers to deliver our services:

Ticketing Platforms

We use Arts People for ticket sales and event management. When you purchase tickets, your information is processed through their secure platform. Please review their privacy policy for information about how they handle your data.

Payment Processing

We use secure third-party payment processors to handle all financial transactions. We do not store complete credit card information on our servers.

Merchandise

Our merchandise shop is hosted on Bonfire. Any purchases made through the shop are subject to Bonfire’s privacy policy and terms of service.

Email Communications

We may use email service providers to send newsletters, event announcements, and updates. You can unsubscribe from promotional emails at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use cookies to:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Provide personalized content and recommendations

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Payment information is processed through secure, PCI-compliant payment processors, and we do not store complete credit card details on our servers.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes maintaining records for tax purposes, donor recognition, ticket purchase history, and program participation records.

Your Rights and Choices

You have certain rights regarding your personal information

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing emails at any time
  • Donor Recognition: Choose to remain anonymous or limit public recognition
  • Communication Preferences: Update how and when we contact you

To exercise any of these rights, please contact us using the information provided below.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist in our operations (ticketing, payment processing, email services)
  • When required by law or to protect our rights and safety
  • In connection with a business transfer, merger, or acquisition
  • With your consent or at your direction
  • For donor recognition purposes (with your permission)

Marketing Communications

We may send you emails about upcoming performances, special events, fundraising campaigns, and other news. You can opt out of these communications at any time by:

  • Clicking the “unsubscribe” link in any promotional email
  • Contacting us directly to update your preferences
  • Logging into your account to manage communication settings

Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your ticket purchases, donations, or program registrations.

Third-Party Links

Our website may contain links to third-party websites, including our ticketing platform (Arts People), merchandise shop (Bonfire), and social media pages. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

National Broadway Theatre
Email: info@nationalbroadwaytheatre.org
Phone: 616-490-4016

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